Privacy Policy

1. About this policy

Live Simulations is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at livesimulations.com.au or engaging with our services, you consent to the practices described in this policy.

2. What personal information we collect

We may collect the following types of personal information:

• Name and job title
• Company name and size
• Email address
• Information you provide when completing a contact or enquiry form
• Information you provide when booking a call through our booking system
• Information you provide when subscribing to our mailing list
• Website usage data collected automatically (see Section 5)

We only collect personal information that is reasonably necessary for our business functions.

3. How we collect personal information

We collect personal information directly from you when you:

• Complete a contact or enquiry form on our website
• Book a call through our online booking system
• Subscribe to our mailing list
• Correspond with us by email

We may also collect information automatically through cookies and analytics tools when you visit our website (see Section 5).

We do not collect personal information from third parties without your knowledge.

4. Why we collect personal information

We collect and use your personal information to:

• Respond to your enquiries and provide information about our services
• Schedule and manage bookings and consultations
• Send you communications you have subscribed to, including our mailing list
• Improve our website and services
• Meet our legal and regulatory obligations

We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless you have given us consent or we are required to do so by law.

5. Cookies and website analytics

Our website uses Google Analytics 4 (GA4) to collect information about how visitors use our site. This includes data such as pages visited, time spent on the site, and the source of your visit. This information is aggregated and does not identify you personally.

We use cookies to support this analytics function. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

We do not sell or share analytics data with third parties for advertising purposes.

6. Disclosure of personal information

We do not sell your personal information. We may disclose your personal information to:

• Third-party service providers who assist us in operating our website and delivering our services (including our booking system provider Microsoft, and email service providers), who are required to handle your information in accordance with this policy
• Professional advisers such as lawyers or accountants, where necessary
• Government or regulatory bodies where required by law

We take reasonable steps to ensure that any third parties who receive your personal information protect it in a manner consistent with the Australian Privacy Principles.

7. Storage and security

Your personal information is stored securely. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our website is hosted on Vercel, which operates secure cloud infrastructure. Booking information is processed through Microsoft Bookings. Mailing list information is stored by our email service provider.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading.

To request access or correction, please contact us at info@livesimulations.com.au. We will respond to your request within 30 days.

In some circumstances we may be unable to provide access — for example, where doing so would affect the privacy of others. If we refuse access, we will explain why in writing.

9. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may make a complaint by contacting us at info@livesimulations.com.au.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at livesimulations.com.au/privacy. The date of the most recent update is shown at the top of this policy.

11. Contact us

For any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact: